Shipping policy

Shipping Policy

We currently ship to the United Kingdom only.

Shipping Options

  • Standard – Free
    Royal Mail 48. Estimated 2 to 3 working days from dispatch.
  • Express – £5
    Royal Mail 24. Usually next working day if ordered before 11:00 (Mon to Fri).

Processing Times

  • Orders are processed within 1 to 3 business days.
  • Express orders placed before 11:00 are prioritised for same-day dispatch when possible.
  • Processing and delivery timelines exclude weekends and UK bank holidays.

Order Cut-off

Orders placed after 11:00 are treated as if placed the next business day for Express delivery estimates.

Tracking and Notifications

  • You will receive a shipping confirmation email with a tracking link once your order is dispatched.
  • Tracking may take 24 to 48 hours to update after you receive the confirmation.

Address Changes

If you need to change your delivery address and your order has not shipped yet, contact us as soon as possible at sales@noveclothing.com. Once dispatched, address updates are not guaranteed.

Delivery Attempts and Missed Deliveries

  • If you miss a delivery, Royal Mail will leave a card or update the tracking with collection or redelivery options.
  • Parcels not collected within the carrier’s holding window may be returned to us.

Delays and Exceptions

  • Delivery timeframes are estimates. Weather, strikes, and carrier network issues can cause delays.
  • During new drops or peak periods, processing times may extend slightly.

Damaged or Missing Parcels

  • If your order arrives damaged or appears lost, email sales@noveclothing.com with your order number and any relevant photos.
  • Claims must be reported promptly so we can investigate with the carrier.

Partial Shipments

Orders may ship in multiple parcels at no extra cost if items require separate handling. You will receive a tracking link for each parcel.

PO Boxes and Safe Places

Royal Mail can deliver to most UK addresses. Safe place or neighbour delivery requests are honoured at the carrier’s discretion.

Returns

We offer 30-day returns from delivery. For full details, please see our Returns Policy or email sales@noveclothing.com.

Last updated: 24 September 2025